- Shipping Information
Shipping Rates and Transit Times
To ensure you have a great shopping experience, we've crafted our shipping policies to be as flexible as possible to meet your needs. Even though we are shipping large (and often heavy) cutting boards, we're proud to be able to offer free delivery to many of our customers. Plus, we never charging any handling fees.
As cutting board specialists, we know how to properly pack and ship our boards. On large boards, we use special fit boxes, custom corner protectors or bubble wrap to hold the board in place. In fact, we designed our packing method to withstand a 10 foot drop test! You won't find this level of service with your generic kitchen store.
Our store shipping rates, estimated time for delivery and policies are outlined below. We ship international too, just checkout for a real time rate quote.
|USA||Free Shipping / Economy
Standard / Ground
3 to 8 Days
1 to 3 Days
|USA||Expedited 2 Day||
|USA AK/HI||USPS Only||
3 to 10 Days
USPS (Canada Post)
5 to 12 Days
5 to 23 Days
*Cut off time for deliveries is 11am PST. Orders placed after 11am will ship the following business day. Business days are defined as Monday to Friday.
Economy service is USPS First Class, UPS SurePost or FedEx Smart Post.
For standard service, we use a combination of USPS Priority, UPS Ground or FedEx Ground. Delivery time is a best estimate based on delivery times.
Expedited Delivery is handled by UPS 2-Day Air OR USPS Priority. We guarantee delivery of Expedited orders within 2 business days from time of shipping, or else we will refund shipping costs.
Note that shipping times may be extended during the holidays but that we will update our website to reflect accurate shipping times.
Shipping Notifications and Tracking
Our store will generate an email notifying you when your shipment has been created and also when it has been shipped, along with a tracking number and link.
If you need to track a package, please visit one of the appropriate links below:
- UPS: http://www.ups.com/tracking/tracking.html
- FedEx: https://www.fedex.com/apps/fedextrack/
- USPS: https://tools.usps.com/go/TrackConfirmAction!input.action
Alaska and Hawaii Shipping
We do ship to Hawaii and Alaska and our shipping is determined by USPS. Unfortunately AK and HI do not apply for our free shipping offers due to the additional cost of shipping. Mahalo to all our Hawaiian friends however!
PO Boxes / AFO / FPO
We are able to deliver to PO Boxes, AFO and FPO addresses, but must utilize USPS as we cannot deliver via UPS or FedEx unless your PO Box is specifically able to take UPS deliveries. Due to the extra charges for shipping via USPS Priority, we cannot offer free shipping service for these deliveries.
Canada and International Shipping
We are happy to offer shipping anywhere in the world and have shipped to every continent (except Antarctica!).
Our choice of shipping carriers include USPS International Priority or DHL Express. USPS will deliver your package using your local country mail carrier and our customers are usually not charged a brokerage fee for customs or VAT duty. DHL Express is our premium shipping service that will delivery 2 to 3 days international, but will charge a higher broker fee. Please note we do not offer free shipping for Canadian customers, due to the high price.
For USPS rates, our system will quote the shipping price immediately. For DHL shipping quotes, please email us directly at firstname.lastname@example.org so we can provide a shipping quote for you. Please note that CuttingBoard.com will not be responsible for any customs or duty tax on your shipment. Also, we do not provide refunds on international shipments. Rest assured, we package our boxes very well for international shipping and use plenty of packing materials for a safe journey. We have not had any lost or damaged shipments yet!
Returns, Damaged or Lost Items
For these issues, please see our returns page for more instructions.
Other Shipping Terms and Agreements
- Published shipping and transit times are best estimates and not a guarantee of delivery time
- Customers will be responsible for shipping costs in the event that a package is cannot be delivered, returned or rerouted, due to missing, invalid or improper address.
- We can only ship to PO boxes using USPS
- International orders do not qualify for free shipping
Please email us at email@example.com or call us at 1-253-234-7569 and we will be happy to help.